OSSN National Conference Preliminary Agenda
Thursday, October 19, 2006
San Jose Fairmont Hotel
8:30AM – 5:00PM

8:30AM – Welcome by Gary Fee, OSSN President and Founder and Anita Pagliasso-Balamane, OSSN Western Regional Manager

9:00AM – 9:50AM Keynote Presentation

Grow Your Net Worth by Growing Your Network!
Presented by: Kathleen Ronald
Founder and President of SPEAKtacular

Professionals need to have well-honed networking skills as well as a solid network. In a world where trust matters, personal relationships really do count and word of mouth is the principal method of attracting new business, developing and nurturing a strong network of contacts are essential.

Travel professionals, particularly in the early stages of their sales careers, can feel surprisingly uncomfortable when "networking" yet the ability to do so with ease and enjoyment can determine how well you will do in this industry.

In the keynote, we will hear from the expert in the “networking arena” Kathleen Ronald aka: The Queen of Business Networking!

DO you want to improve your NETWORKING skills?

DO you want to expand your NETWORK?

LEARN Kathleen's secrets to move from "Mediocrity to Mastery" in your networking skills and your ability to build your network.

In this Keynote:

  • Understand why your limiting beliefs are holding up your profits
  • Learn the critical strategies to expand your network so you can double your net worth
  • Leverage the ONE key that will LOCK in your success rate – only 2% are doing this now
  • Incorporate Neuro-Linguistic Programming (NLP) strategies that will give you the best "Networking Tools" which will make the process Fun, Exciting and a Pleasure!

10AM – 10:30AM
Welcome to San Jose! Pat Dando, President of the San Jose Silicon Valley Chamber of Commerce

Pat Dando has gone from PTA mom to redevelopment queen to San Jose city councilwoman then San Jose Vice Mayor and now the current President of the Silicon Valley San Jose Chamber of Commerce. Ms. Dando will talk about the power of small businesses working together and how to leverage your involvement with your city.

10:30 – 10:45 Break

10:45AM – 12:00PM
MEET THE NICHE EXPERTS AND LEARN THEIR MONEY MAKING SECRETS
Moderated by: John Dalton

Patrick Toal - Open Seas Travel

Patrick was a Geriatric Social Worker for over 15 years before working in the travel industry. While he was in graduate school, he interned at Duke University Medical Center with Lisa Gwyther. At the time, Ms. Gwyther, was one of the top Long Term Care Specialists in the United States. Patrick contributed information to several published works and then co-authored a book with Lisa in 1999.

Today it is not as uncommon to hear news stories about healthy centenarians or a 70 year old celebrating a milestone birthday by taking skydiving lessons. And when we hear about seniors "surfing," they are not always talking about the internet, but rather the sport of Hawaiian kings. With the age of the Baby Boomer upon us and advances in medical technology, a new breed of senior traveler is emerging. This new breed of traveler is certainly not one to be overlooked and has the potential to be a great moneymaker for your agency.

  • Why Seniors Make the BEST Clients
  • Offering Soft Adventure Travel for Seniors
  • How to Get Your Foot in The Door at Retirement Communities
  • General Information about Using Ship Infirmaries
  • Filing Medical Insurance after Disembarking

Marlene Caracalas. CTC, MCC - Caracalas Travel

Owner of Caracalas Travel for 11 years specializing in Greece, Canada, cruises, golf and adventure travel. When Marlene moved to a new community where no one knew her, she had to redefine her business and my approach to selling travel. Learn about the steps she took that helped her to become a success:

  • Became visible and available
  • How to get to know the “movers and shakers” in the community.
  • Presented myself as an expert in the travel business.
  • Partnered with local businesses to put together groups and used their very large mailing lists to fill the groups.
  • Contacted the local community college and offered my expertise and knowledge by giving presentations to tourism classes.

Kelly Rubingh – Family Travel

Kelly Rubingh has been a travel agent for twelve years in the Bay Area. She began as an outside agent while still working in the performing arts, then started Family Travel as a home-based agency in 1997. Her first son, or "guinea pig" was born the following year, and she now travels with her two boys and husband around the world exploring destinations from the "family travel" viewpoint. Her agency is located in San Carlos, California where she is active in her church, children's schools, and community.

  • How did I decide on this particular niche
  • How did I break into the market
  • What do I do to promote myself within the market
  • How do I stay an "expert" in the field
  • Why I love it!

12:00PM – 12:50PM
Lunch Sponsored by India Tourism – Introduction by Melody Fee, OSSN Vice President. Presentation by Mr. Venkatesan Dhattareyan, Assistant Director, India Tourism

1:00PM – 1:50PM
HONEYMOONS, WEDDINGMOONS, BABYMOONS & REGISTRIES

Lauren Liebert, Ticket 2 Honeymoons

Lauren and specializes in honeymoons and destination weddings. She is also certified as a Destination Specialist for the Caribbean by The Travel Institute.


 

Lee Cromwell, Honeymoon Wishes (Honeymoon Registry)

Lee comes to us from London, England. He first came to the USA to play soccer in 1978 and played professionally through 1989. A pioneer in information technology, Lee was the President of Touch Screen Centers, an Information Kiosk company marketing to the tourism industry. Lee continues to be an innovator in information technology by overseeing all new concepts and strategic partnership developments of OSSN allied supplier, www.HoneymoonWishes.com

  Additional panelist TBA

2:00PM – 2:50
THE NUTS AND BOLTS OF INSURANCE – WE’VE GOT YOU COVERED
Moderated By: Gary M. Fee, OSSN President

TravelSafe Insurance – Consumer Travel Insurance

TravelSafe Insurance has become the gold standard in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and are leading the way in developing new solutions for the insurance needs of individuals and families throughout the United States and Canada, such as their industry-first “Cancel For Any Reason” option. TravelSafe is a preferred supplier of OSSN.

 

Travel Professionals Insurance Network – Agency E & O Insurance

Travel Professionals Insurance Network™ (TPIN) is lead by a team of travel industry and professional liability specialists dedicated to providing liability insurance solutions for travel professionals.

TPIN offers Travel Agent Protect™, a travel agents E&O insurance program designed specifically for home-based travel agents that provides protection for claims alleging errors and omissions in the performance of travel agent services. Travel agents in most states can apply for and purchase a Travel Agent Protect policy online with a credit card. For more information, visit www.travelproins.com

TPIN is a service of MPP Company, Inc., a leading underwriting and claims manager providing specialized products and programs for a variety of niche markets.

3:00 – 3:50PM
MAKE THE CONNECTION! PROVEN TECHNIQUES FOR NETWORKING AND PROSPECTING

Mike Daly
Creative Solutions
Industry Veteran, speaker and writer

Mike Daly is President of CSI Creative Solutions, Inc. and Vacation Planning
Party. He knows how to build winning game plans that create new business. He
has worked with such renowned organizations as the AARP, Smithsonian
Journeys,

A&E Television Networks and PBS. He helped travel industry leader Collette
Vacations into new opportunities, new customer segments, and new strategic
partnerships resulting in millions of dollars of new revenue.


Kristy Rogers was just named “Managing Director of the Year” by eWomenNetwork and she was recently crowned “The Royal Schmoozer 2006” by the San Jose Silicon Valley Chamber of Commerce. Connecting people is what Kristy does and does well. Being the Regional Executive Director of eWomenNetwork San Jose and Co-founder of Women in Networking, has provided years of experience connecting people and learning what makes for powerful connections.

Margie Weidert – Long time home-based agent and fellow OSSN member who has built her business by networking. Margie will give you first hand networking techniques and the marketing strategies that have made her a success!

4:00 – 4:50PM
GETTING READY FOR PRIME TIME

After this presentation you will have a comprehensive understanding of how to use the media to your fullest advantage.

  • Press Releases and Press Interviews
  • Understanding the Media and what they are looking for in a press release
  • Improving your business image
  • Public Relations and Advertising

Speakers:

James Shillinglaw, CTC, a veteran travel editor and journalist, serves as editorial director and editor in chief for Agent@Home and Cruise & Vacation Agent. He also oversees ModernAgent’s Travel Pulse, a daily online and e-mailed newsletter. Shillinglaw was the recipient of the American Society of Travel Agents’ 2003 Travel Journalist of the Year award, which recognizes a journalist whose efforts have contributed to the promotion of the travel agent community. His extensive body of writing and reporting includes articles on travel agents, cruise lines, hotels and resorts, tour operators, airlines, car rentals and travel technology. He also has served as a speaker at top travel industry event and has moderated seminar panels at travel trade shows and conferences.

Kate Koziol, president of Chicago-based K Squared Communications, Inc., is a veteran publicist with more than 20 years of marketing and public relations experience. Named Women Business Owner Star of 2003 by the Women’s Business Enterprise National Council in recognition of entrepreneurial leadership and professional excellence, Ms.

Koziol brings her senior executive experience to a wide range of organizations, from Fortune 500 companies to entrepreneurial startups.

Ms. Koziol developed an inside and in-depth understanding of marketing and public relations working for industry leaders such as United Airlines and Westvaco. Ms. Koziol also worked for business-to-business e-marketing pioneers such as Apollo Travel Services and Galileo International.

Friday, October 20, 2006

7:30 PM To 10:30 PM – OSSN Member Reception – Tech Museum – IMAX Theater

Join the fun, meet other OSSN Members at OSSN’s Conference Reception located across the street from the Fairmont Hotel.

A special film will be shown at the reception called, “Mystic India” in the IMAX Theater.

Mystic India, the first epic large-format film on India, follows the journey of an extraordinary 11-year-old child named Neelkanth as he treks for 7 years, 8,000 miles, barefoot across the length and breadth of India. Walking with this young yogi, experience the colorful traditions and festivals of an ancient land, explore a diverse country of deserts, tropical forests, mountains, and plains, and introduce yourself to over a billion people who speak 18 different languages and over a thousand dialects.

Mystic India is a journey of exploration, a journey of education, but above all else a journey of inspiration. Through all its colors, breathtaking landscapes, and intriguing faces, Mystic India has one simple message - the universally inspiring message of Unity in Diversity. As he narrates the film, Peter O'Toole highlights the theme of Neelkanth's journey: "We are all one people; we share the same sky, walk the same earth, breath the same air; that we are a single human family."

Filmed by award winning cinematographer Reed Smoot, directed by the respected Keith Melton, with music by the renowned Sam Cardon, Mystic India has been acclaimed at film festivals around the world. In Paris, Mystic India took the "Audience Choice Award" at the 10th Annual International Large Format Film Festival. From Singapore to San Jose, the accolades keep rolling in for Mystic India.

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